If, for some reason, the measurements are not syncing from the Firstbeat Sports Live app to the Firstbeat Sports Cloud try these troubleshooting steps:
Step 1: Check the Loaded Measurements view
Open the Loaded Measurement view for a specific Firstbeat Sports Sensor. Check each individual Sensor where you suspect data is missing.
- See if the measurements are uploaded to the Sports Cloud (far right column). Sync time and date is available if data was synced correctly.
- See if there are any discarded measurements by pressing the slider button at the bottom of the screen. Discarded measurements are not uploaded to Sports Cloud. If the Live app is showing that everything has already been synced, but you still don't see all the results in the Sports Cloud, the reason might be that the actual data contained too many errors, and a reliable analysis could not be done. Sports Cloud rejects these measurements automatically so that they don't falsify the athlete's or team's total and average values.
Step 2: Press the Sync button
Press the Sync button in the left margin to manually trigger the sync process.
Step 3: If the Internet is working and still not syncing
If the network connection is working normally and the sync button is still red Firstbeat needs to check your local Firstbeat Sports Live app logs and database files. In this case, please contact Firstbeat Support by sending an email to firstname.lastname@example.org. Support will then guide you further.
Remember to include as many details in your message to Support as possible so that they can start investigating the issue. Also add any possible screenshots you've taken as pictures can be a great help when solving the issue.
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