If making a device order for your customer with the Firstbeat Center order form fails and the form shows an error message that says E-mail address is already in use, like in the picture below
means this that there are more than one customer profile in your account with the provided e-mail address already listed. There could have been a new customer profile created due to a re-measurement or a follow-up assessment, and an already existing profile was not used.
The error in the form means that the Center order form is unable to check which profile to use for the new assessment.
In this case, the assessment can't be ordered until the e-mail address has been changed of the additional profile deleted from the system. Alternatively you can create the new assessment straight to the Lifestyle Assessment service, and your customer will receive the link for ordering the device him-/herself.
Check here how to delete a profile permanently from the Lifestyle Assessment: How to delete a profile from Lifestyle Assessment
Here is how to change the profile's email address:
- Open the assessment whose profile email address you wish to edit. You can use either the Search feature in the home page or select the assessment by going to Individuals ⟶ Select assessment.
- Click the Start assessment task
- Click Edit button
- Enter another email address and save the changes.
After editing the email address or deleting the profile you can return to the Center order form and make the order for your client.
If you need any further assistance, you can contact Firstbeat Support.