What to do if Lifestyle Assessment asks to download Uploader Plugin though it's already installed

From this article you can find tips what to check and do, if you have problems with uploading the data and the Lifestyle Assessment just asks to download the Plugin. You might see this following popup:

The problem might be that the Uploader Plugin installation has not been finished properly, some parts of the Uploader Plugin has not been installed yet or the browser extension is disabled.

Check these things to start the troubleshooting: 

1. Check that you are using a supported browser:
   • In Windows OS Chrome and Edge browsers are supported
   • In Mac OS only Chrome browser is supported
2. After downloading and installing Uploader Plugin, browser needs to be shut down completely.
   • Check the browser specific instructions for the entire installation process from here
3. Browser extension need to be enabled. See more details how this can be done from below.

Enabling browser extension in Chrome (and Edge)

Browser extension need to be allowed. You can check if your extension is allowed by clicking on the Firstbeat icon in your browser's top right corner. Then select Manage extensions.

Then you can see whether the Firstbeat Uploader extension is on or off. 

If there is no Firstbeat icon visible, you can check the status of the Firstbeat Uploader extension by clicking on the three dots icon from the top right corner. Then select More tools ⟶ Extensions. 

In Edge browser you can find the Extensions menu from the main menu:

Then you can see whether the Firstbeat Uploader extension is on or off.