First fill in a report for a faulty device here. Fill in all the requested info as detailed as possible.
Then wait for Firstbeat Support to send you further info how to proceed with the process. Support processes the faulty device reports within two (2) business days.
Note! Do not send the broken device to Firstbeat until you have received the info message from Firstbeat Support. The message contains the faulty device report as a PDF file and that form needs to accompany the broken device when sending it to repair. Repair process for the devices returned without this faulty device report form will be delayed.