With Firstbeat Lifestyle Assessment Center service model measurements, to ensure the start and completion of the measurements, the Center service sends automatic e-mail reminders to the service provider and to customers participating in the measurement. Messages are timed to be sent automatically if a certain time condition is met. The chart below describes the times and the messages sent to customers and service providers.
Firstbeat will charge unreturned devices from the service provider. More information about this can be found in your Lifestyle Assessment contract.