The service process for Sports equipment

Sports equipment have a limited 12 month warranty. You can read more about the warranty from here. 

If you discover a malfunction in your heart rate belts, receivers or Sports Sensors, please fill in the report for a faulty device. You can add only one device to a report. If you need to report both heart rate belt and the receiver, please fill in two reports. We will process the report within two (2) business days. You will receive a form that needs to be sent with the broken devices to repair service.

Do not send broken devices to Firstbeat without a service report form. Devices returned without the form will get delayed.

Note! Please unpair the sensors in Sports Live App before sending the Sensor to repair.

If you have any questions about the repair service, please contact Firstbeat support.