Sports equipment have a limited 12 month warranty.
If you discover a malfunction in your heart rate belts or receivers, first fill in the report for a faulty device. You can add only one device to a report. If you need to report both heart rate belt and the receiver, please fill in two reports. We will process the report within two (2) business days. You will receive a form that needs to be sent with the broken devices to repair service.
Do not send broken devices to Firstbeat without a service report. Devices returned without the form will get delayed.
If you have any questions about the repair service, please contact Firstbeat support.