Troubleshooting

Most common Sports Monitor sync errors explained
In some occasions the synchronization to the Firstbeat Sports Cloud from the Sports Monitor might fail. We have gathered here the most common reasons to ...
Tue, 3 Apr, 2018 at 2:30 PM
Offline use of Sports Monitor is not working anymore
The reason why the offline use of the Sports Monitor might not be working, is that the program has been used in offline for too long. The Sports Monitor can...
Tue, 24 Jan, 2017 at 11:51 AM
Sports Monitor is not picking up the receiver
If your Sports Monitor software does not pick up the receiver, it gives you an error message saying "Please check the receiver" when trying to sta...
Thu, 26 Jan, 2017 at 11:55 AM
Sports Monitor automatic update fails
In some cases the automatic update for the Sports Monitor application fails. Sports Monitor notifies about this with an error message that update failed. Mo...
Tue, 3 Apr, 2018 at 2:22 PM
Training Zones are not shown in reports
We have noticed that sometimes the Training Zones or Time in Zones are not shown in the Training reports for all the players. We are still a bit unsure what...
Thu, 3 Aug, 2017 at 10:53 AM
Sports Monitor does not start and gives error messages
We have identified a problem with the Sports Monitor and some Windows PCs that prevents the Sports Monitor to start normally. Instead of starting normally t...
Tue, 19 Jun, 2018 at 3:27 PM
Sports Monitor on Mac suggests new update at each startup
Firstbeat releases updates for the The Sports Monitor application a few times a year. Once the update is ready and available the software suggests to downlo...
Tue, 3 Apr, 2018 at 2:05 PM
Downloading from belt memory fails in Sports Monitor
NOTE! This article applies only to the Firstbeat textile heart rate belts with the memory recording capability! After the session the Sports Monitor dow...
Tue, 3 Apr, 2018 at 3:19 PM