Troubleshooting

Suunto Memory belt or Team POD not found
If Sports software notifies that Suunto Memory belt or Team POD was not found, check first that the Moveslink software is shut down. This program reserves...
Tue, 5 Apr, 2016 at 9:52 AM
Uploading Garmin measurements fails
Uploading measurements from Garmin Forerunner 610/910xt stops Check that your device is set to record R-R data. If you have the Garmin ANT Agent softw...
Tue, 10 May, 2016 at 1:05 PM
Uploading measurements from Movescount to Sports is not working
Uploading measurements from Movescount to Sports can fail for four different reasons: Movescount settings are not applied to Sports There is an i...
Mon, 18 Jul, 2016 at 10:13 AM
Sports does not find the Firstbeat Team Receiver
We have identfied three reason why the Sports software might not find the Firstbeat Team Receiver: Receiver drivers are not installed or they are out...
Tue, 13 Dec, 2016 at 2:02 PM
Sports is asking for username and password at startup
A username and password are not needed to start the Sports software. This is an error caused by the database file. It might have been copied from i...
Thu, 1 Dec, 2016 at 12:04 PM
Analysis results are different in Garmin than Sports
If the analysis results - mainly Training effect or energy expenditure- are different in Garmin device than in Sports software, the reason is most likely in...
Mon, 2 May, 2016 at 2:09 PM
Sports does not find the Receiver 10 device
Firstbeat Receiver 10 is a small USB-receiver, which can monitor 10 heart rate belts at the same time. The device range is 30 meters. If the Sports...
Tue, 29 Aug, 2017 at 3:55 PM
Sports report charts are very small
SPORTS reports are not designed for very high resolution and the scaling of the reports' charts may not work. With very high resolution screens the ...
Fri, 22 Sep, 2017 at 11:55 AM
Sports opening to background
In this case the Sports software appears first to start normally by showing the normal startup screens and checking for new updates, but then it's le...
Wed, 9 Nov, 2016 at 1:45 PM