FAQ - Frequently Asked Questions

How to charge Bodyguard 2 battery
Bodyguard 2 device has an in-built USB plug so it doesn't need any charging cables. When the device's battery is running low during the measur...
Mon, 7 May, 2018 at 3:46 PM
Attaching device and electrodes
Attaching the electrodes correctly ensures a successful measurement. Follow these instructions to attach the electrodes correctly: First attach elect...
Thu, 2 Mar, 2017 at 10:54 AM
Using other heart rate devices with a Bodyguard 2
Other heart rate devices can be used normally during the Bodyguard 2 measurement. Bodyguard 2 device records the heart rate signal through the electrodes ...
Wed, 29 Mar, 2017 at 11:55 AM
Using Bodyguard device in the airplane
The Bodyguard 2 measurement device can be worn during flying, but to avoid potentially uncomfortable situations, we recommend detaching the Bodyguard bef...
Thu, 8 Dec, 2016 at 8:24 AM
Performing the measurement during pregnancy
Bodyguard measurement can be conducted during pregnancy. Using the device does not cause any harm to mother or baby at any point. It is although good to ...
Tue, 24 Jan, 2017 at 3:40 PM
Performing the measurement ill
It is not recommended to perform the measurement ill. Illness is a notable stress factor so the measurement does not give realistic picture about your sit...
Mon, 27 Feb, 2017 at 2:06 PM
Using the Bodyguard device during shower or swimming
Do not use the device during shower, swimming or sauna at any situation. Device is not waterproof. It is splash proof so it will withstand for example swe...
Tue, 11 Apr, 2017 at 9:17 AM
Electrode recommendations
Electrode recommendations are based on Firstbeat's own experience and contiuous electrode testing. Recommendations are for improving the user exp...
Mon, 26 Feb, 2018 at 12:39 PM
How to send a non-working Bodyguard device to repair
First fill in a report for a faulty device here. Then wait for our contact. We will process the reports within two (3) business days. Note! Do ...
Fri, 23 Sep, 2016 at 11:56 AM
About Bodyguard 2 Firmware update
Bodyguard 2 firmware is recommended to update once in a while. Lifestyle Assessment will give a notification if your device has an old firmware and whe...
Mon, 27 Feb, 2017 at 3:56 PM