Sports equipment have a limited 12 month warranty.

If you discover a malfunction in your heart rate belts or receivers, first fill in the report for a faulty device. You can add several same type devices to the same report. If you need to report both heart rate belts and the receiver, please fill in two reports. We will process the report within two (2) business days. You will receive a form that needs to be sent with the broken devices to repair service.


Do not send the broken devices to Firstbeat without a service report. Devices returned without the form will get delayed.

If you have any questions about the repair service, please contact Firstbeat support